Halfords

When you serviced my car when draining the sump for an oil change the washer got damaged which caused an oil leak my car then Ran out of oil causing the head gasket to blow .this is not the first time Ive had bad things to happen on one service my wheel came off whilst driving at time due not torching it correctly

I don't normally leave reviews but feel the need. 26th Jan I order 4 tyres for my X5. I was emailed a few days latter via email to be told they only had 2 of the tyres I wanted. I replied to the email with no reply from Halfords. Phone them to get a South African call centre and was told they didn't have the Tyres. The order was cancelled on The 29th January in the morning. Thant afternoon they then took £345 for tyres they didn't have on a cancelled order. I have raised a case with Paypal and today I used a phone number given to me front a Halford Garage to complain only to get the same person in South Africa I spoke to on the 29th Jan.

STAY AWAY AT ALL COSTS !!! STAY AWAY AT ALL COSTS !!! My van failed its MOT on a leaking shock absorber. No front sidelights when ignition was on . Changed the faulty shock with a brand new one professionally fitted . Was told there was nothing wrong with the sidelights by my mechanic. So went for a retest , the MOT tester called me into the garage . Told me he was going to fail again as front sidelights still not working . When he switched to sidelights with ignition on I noticed the DRL's lights came on instead . Tried to explain my 2017 caddy had always been the same . At which point his manager stepped in the garage and had a right go at me for being in there . Simon Ward is his name , when it was his Tester that called me in . So I lost my cool , took my van and left . After this I lost out on three days wages until I could hire a van at £350 . When I had time I went to see a citygate VW technician. He explained the sidelight are 5w and only work when ignition is off . They are just parking lights in essence. That the DRL lights are 21w so take over from the front sidelights when ignition is on as they are brighter . So my van was failed for no reason . Have tried to complain . Knowone has ever bothered to get back to me . So I lost out on around £1000 cash . Still have to gey my van MOT on Monday elsewhere . DO NOT USE THESE ILL-INFORMED MOT TESTERS THEY HAVE NO CLUE AS TO WHAT THEY ARE DOING !!! While I was at their garage another customer a lady was having similar problems . Her vehicle failed , so she had the work done by another garage . Then they failed her on something else on her retest . Date of experience: 31 January 2024

Yesterday (10th February) I traveled to Boscombe Auto Centre for a tracking adjustment/check on my Puegeot Boxer van booked days before. Having attempted to park in the cramped side road I finally was able to leave the vehicle on double yellows on the pavement and went into Reception to be told it was possible it wouldn't fit on the ramp. Eventually after the mechanic had driven the van onto the ramp I was told it was too long! A complete waste of time and money. I should have been notified immediately after booking not at the garage. I now have to wait for a refund. Awful service awful system.

I am a Premium Member of Halfords Motoring Club. I tried to book an appointment to replace my car battery at your Bracknell Autocentre online. As a Premium Member, I am entitled to free fitting but the online booking did not give me the free fitting. Instead your website charged me £20.00 for the fitting. I went to your Autocentre in Bracknell on Wednesday 6th December and explained my problem to your guy at the reception desk. He tried rebooking the appointment on his computer but it was still charging me for the fitting. I told him this should not be the case as I am a Premium member. He said that I am not a Premium member on his computer. I showed him my Premium membership number and he tried again but still the same result. He said he cannot override the system and suggested that I go to the Halfords store. I went to the said store and spoke to one of your operatives there by the name of Roy. Roy confirmed that the store can fit the said battery there and apply the free fittings. I asked Riy whether I need to make an appointment/booking. He said no just bring the car in. Thursday 7th December I took my car to your store in Bracknell to have this done. Your operative on duty told me they cannot fit in the battery as my car, a Citroen Xzara Picasso, have the battery fitted underneath the front passengers seat. I told him that I had confirmed with Roy the previous day that Halfords store can do this fittings. He was adamant that they could not do the fittings at the store and suggested that I go to your Autocentre. So I took my back to your Autocentre. I met the same guy at the reception that attended to me the previous day. He still insisted that they can only fit the battery if I pay the fitting charge of £20.00. I told him when can the store fit the battery. He said the next day, Friday 8th December as the Autocentre do not stock the battery. All these toing and froing, but no end results. Is this how you treat your Premium Members . ??? I deserve better treatment than I got at this juncture and I will certainly make this VERY BAD CUSTOMER SERVICE known locally .. !!!

If you torment me any more I may be tempted To swear. Exasperated emoji!!! Exasperated emoji!!! Really exasperated emoji!!!

I think you need to check the name of your customer service address see attached phot of the email and also I noticed it in the website

Hi dear I am interested 1.5 T air hydraulic lift how is sound of lift on operation time . the price 1426 is with all attachment or not also how many attachment the lift has also what is discount of sensor over 70 years old thank you

Dont buy from them! After care is non existent, they dont care one jot about their products once it leaves the store

I have at last spoken to a very nice lady in customer service at last! But its taken a very long time to get through to right person to cancel membership and inform them of my husbands death. I have had continuous emails every month informing me of non payment . I would not advise anyone to take out the £4.99 paid membership because of this.

Ordered car battery also extra with fitting on Tuesday,was supposed to be here today to fit between 7&7pm.Nobody came, nobody phoned.Nothing.I tried contacting Halfords but they were closed. I needed the battery to visit my very sick mum in hospital.Im angry, frustrated and very pissed off.. I won't be buying from Halfords again and hope they come tomorrow to fit it as I even paid for that.Regards L Cornish

Unable to join premium motoring club.Emails not working to verify my email address.whats happening,whats happening

Im getting in touch about the payments that are due for work that was carried out on my car in Dingwall last July Id numbers are 707****/707**** I have been in touch with my lawyer and he said I should not be paying for youre fitters niglegence by not forking my wheel nuts it was dangerous

5 star rating and well deserved. Kyle from the Livingston store was a polite and courteous young man. He was informative and gave great advice. He even took the time to scramble in the back store area to find the size of bike helmet I was trying to source. Thankfully he managed to find the last one. Wish there were more like him. Thanks Again! Carol

Very good. Advised overhaul and best value for money ongoing care package for my bike. I'm not tech minded but know when I'm being manipulated. But they seem genuinely helpful.